info@consumer-claims.com

FAQ

Payment Protection Insurance could be sold to you when you have any kind of finance to cover your monthly payments in case you have an accident, fall sick or become unemployed, or in the worst-case die.

PPI could be added to loans or credit cards and even certain types of mortgage, and has many different names including: -

  • Accident, Sickness & Unemployment Insurance (ASU)
  • Loan Protection
  • Card Protection
  • Gold, Silver or Bronze Cover (normally provided with Northern Rock and HBOS loans)
  • Loan Care

All PPI premiums actually paid, plus a write off, of premiums yet to be paid.

We operate strictly on a no win no fee basis and will only take a percentage of any compensation awarded to you. The fee that we currently charge for any successful PPI claims is 20% plus VAT (effective as of 10th July 2018) and for any successful PBA claims we charge 33% plus VAT. PPI claims initiated prior to 10/07/18 are charged at 33% Plus VAT.

No. The Financial Conduct Authority does not allow any company to disadvantage a customer because they have made a complaint.

All we need from you are the key details that the claim pack requires, it is very straight forward to complete. Once we initiate your complaint, we can obtain any further information we may need to build the strongest case to maximise your compensation.

On average it takes around 6 months. As each claim is treated on an individual basis this may vary and can be sooner or it can take as long as 24 months in extreme cases.

Yes. We will assess your case on its own merit once the pack is returned. Please provide a summary of the claim and any payout that you will have received.

Yes. If you’ve had previous loans that you wish to claim on, please call us for further application forms on 0333 678 9040.